FAQ

I can see a vase I like, but it's not the right size. Or, I can see one that's the right size, but the wrong colours. Can you make a special order for me?
Of course. Contact us with your requirements and we'll do our best to make the exact vase you're after. It may take a couple of weeks. We'll send you a photo to see if we've got it right. There's no obligation.

What if my vase breaks in the mail?
Just send a photo of the broken vase and we will make a replacement vase of the same size, shape and colour scheme. We will email you with a photo. If you like it, we'll send it (at no charge of course). If not, we will happily refund your money.

Can I use my vase for flower arrangements?
Hansa Art Glass vases are primarily ornamental pieces and are also suitable for dried flower arrangements. If you use your vase for fresh flowers, we advise that you put the water in a small plastic insert such as a plastic (PET) bottle with the top half cut away. Otherwise, please change the water daily to avoid build-up of organic material on the glaze.

How do I clean my vase?
Remove dust or dirt with a soft, damp cloth. Do not use abrasive cleaners. Do not place in the dishwasher.

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